By law, ALL UNDERWEAR AND SWIMWEAR are excluded from our general return policy. Any underwear or swimwear returned to us will be discarded and NO refunds or exchanges will be issued, regardless of condition or packaging. No exceptions.
If you are not happy with your purchase, return the unworn, unwashed, with labels intact item in its original condition within 10 business days after being received, and you may request an exchange or we will provide you with a store credit, less shipping costs and a 15% restocking fee. All returns must be sent via UPS, FedEx, registered mail, or any other delivery service that can track a package, and requires our signature upon delivery. Note that the customer is responsible for all shipping costs associated with exchanges unless byMENAGERIE.com has sent an incorrect size, an incorrect or damaged item.
If you request an exchange that is lower in value than the returned item(s), the differences will be credited back to the credit card used in the original transaction. If you request a replacement(s) of higher value, the difference will be charged to the credit card used in the original transaction. Items requested for exchanges may be out of stock, and we will make every attempt to contact the customer in the event of out of stock inventory for an exchange.
Please note that byMENAGERIE.com does not permit the return or exchange of the following items:
- Sale items purchased at a reduced price
- Loungewear that has been worn, washed, or tags removed
To begin the return process please email: RS@MENAGERIEINTIMATES.COM to get a Return Authorization number.
Please Send Returns To:
ATTN: Returns/ Exchanges
1839 S MAIN ST. , L-30
Los Angeles, CA, 90015
United States of America
Please include the Return/Exchange Form we will issue you, completely filled out with your order number, the date the order was delivered to you by FedEx, billing and shipping contact information, quantity number of each item being returned, item name, type option (size), single item price, total price of returned items, and a brief description of what the problem is with the merchandise.