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RETURN POLICY

By law, all underwear and swimwear are excluded from our general return policy. Any underwear or swimwear returned to us will be discarded, and no refunds or exchanges will be issued, regardless of condition or packaging. No exceptions.

If you are not satisfied with your purchase, return the unworn, unwashed item with labels intact in its original condition within 10 business days of receipt. You may request an exchange, or we will issue a store credit, deducting shipping costs and a 15% restocking fee. All returns must be shipped via UPS, FedEx, registered mail, or another trackable delivery service requiring our signature upon delivery. Please note that the customer is responsible for all shipping costs associated with exchanges unless an incorrect size or damaged item was received.

For exchanges where the new item is of lower value than the returned item(s), the difference will be credited back to the original credit card. If the replacement item(s) are of higher value, the additional cost will be charged to the original credit card. Please be aware that requested exchange items may be out of stock; we will promptly notify customers in such cases.

Please note that MENAGERIEINTIMATES.com does not permit the return or exchange of the following items:

  • Sale items purchased at a reduced price
  • Underwear
  • Swimwear
  • Loungewear that has been worn, washed, or tags removed

To begin the return process please email: sales@MENAGERIEINTIMATES.COM to get a Return Authorization number.

Please Send Returns To:

MENAGERIE INTIMATES LLC.
ATTN: Returns/ Exchanges
2120 Old Gatesburg Road
State College, PA, 16803
United States of America

Please include the Return/Exchange Form we will issue you, completely filled out with your order number, the date the order was delivered to you by FedEx, billing and shipping contact information, quantity number of each item being returned, item name, type option (size), single item price, total price of returned items, and a brief description of what the problem is with the merchandise.